Hello Toolkit: Admin & general job descriptions

Every property runs on a set of roles that don't sit in a single department — the GM's office, IT, quality, sustainability, security, and the People & Culture (HR) and training team. This pack describes all fifteen, including the leadership roles that set the tone.

Inside — 15 roles: General Manager, Hotel/Operations Manager, Executive Assistant to GM, IT Manager, Quality & Guest Experience Manager, Sustainability Manager, Security Manager, Security Officer, Driver/Chauffeur, Kids Club Attendant, Boutique/Gift Shop Attendant, People & Culture Manager, People & Culture Assistant, Learning & Development Manager/Trainer, Coordinator.

Each role gives you its purpose, reporting line, core responsibilities, education and experience, and competency levels rated against the thousandHellos Competency Map. Bilingual — English and Português — with an employee/manager sign-off sheet on every one.

Delivered as a PDF. Look inside the cover, the index and a sample role before you buy.