The roles that make up a hotel.
Every hotel runs on the same hundred-odd roles, and almost nobody has them written down properly. These are the ones we use — a pack per department, each role with its purpose, its reporting line, its duties, and the competencies it needs, rated against the thousandHellos Competency Map. Bilingual, English and Português, with an employee and manager sign-off sheet on every one. Written by a hotelier who has had to hire against them, not by an HR consultancy.
New here? Take one, free. The Receptionist role in full — bilingual, competency-rated, with the sign-off sheet — exactly what every role in every pack looks like. Download the free sample →
Nine departments
Pick the department you're hiring for, or take the lot below. Every pack shows its cover, its full index and a sample role before you buy.
Around 101 job descriptions across the whole hotel, from Rooms Division Manager to lifeguard to pool technician. Bought separately the nine packs come to €491. Together they're €299 — you save €192.
Get the complete set — €299 →What every role gives you
The same shape on every page: the role's purpose, who it reports to, its core responsibilities, the education and experience it needs, and its competency levels rated one to five against our Competency Map — plus a sign-off sheet you can print, sign and file. English on one page, Português on the next.
How it works
Each pack is a single PDF. You see the cover, the full index and a sample role before you pay; the moment you buy, you download. No licence keys, no waiting.
We build the businesses behind a thousand hellos.