Hello Toolkit: Housekeeping job descriptions

Housekeeping is the largest team in most hotels and the one where standards drift most quietly. This pack describes all ten roles — management, supervision, room and turndown attendants, public areas, linen and laundry.

Inside — 10 roles: Executive Housekeeper, Deputy Housekeeping Manager, Office Coordinator, Housekeeping Supervisor, Housekeeper (Room Attendant), Turndown Attendant, Public Area Attendant, Linen Porter, Laundry/Valet Attendant, Uniform/Linen Room Attendant.

Each role gives you its purpose, reporting line, core responsibilities, education and experience, and competency levels rated against the thousandHellos Competency Map. Bilingual — English and Português — with an employee/manager sign-off sheet on every one.

Delivered as a PDF. Look inside the cover, the index and a sample role before you buy.