The spa is a business inside the hotel, with its own service standard, its own compliance, and its own roles that rarely get a proper description. This pack covers all seven.
Each role gives you its purpose, reporting line, core responsibilities, education and experience, and competency levels rated against the thousandHellos Competency Map. Bilingual — English and Português — with an employee/manager sign-off sheet on every one.
Delivered as a PDF. Look inside the cover, the index and a sample role before you buy.
