F&B is where labour cost and guest experience collide hardest, and where a vague job description quietly becomes a service gap. This pack covers all sixteen front-of-restaurant and events roles — management, floor, bar, room service, and banqueting.
Inside — 16 roles: F&B Manager, Restaurant Manager, Assistant Restaurant Manager, Bar Manager, Head Sommelier/Sommelier, F&B Supervisor, Host, Head Waiter/Chef de Rang, F&B Attendant, In-Room Dining Attendant, Minibar Attendant, Bar Attendant, Barista, Canteen Attendant, Meetings & Events Supervisor, Banqueting/Events Attendant.
Each role gives you its purpose, reporting line, core responsibilities, education and experience, and competency levels rated against the thousandHellos Competency Map. Bilingual — English and Português — with an employee/manager sign-off sheet on every one.
Delivered as a PDF. Look inside the cover, the index and a sample role before you buy.
